Return Policy

 

At Bliss By Velora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 7-day return policy to ensure a hassle-free shopping experience.

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products should be unused, unworn, and in their original packaging with all tags intact.
• For hygiene reasons, certain items (such as undergarments) are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

1. Contact us at blissbyvelora@gmail.com within 7 days of receiving your order.
2. Provide your order details and reason for the return. If the product is damaged or defective, include pictures for verification.
3. Once your return is approved, we will provide instructions for sending the item back.

Refund Process

• Refunds will be issued after we receive and inspect the returned item.
• Refunds will be processed through the original payment method or as store credit, depending on your preference.
• Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange an item, please contact us. Exchanges are subject to product availability.

Non-Returnable Items

• Final sale items.
• Items that have been used, washed, or altered.

For any queries or concerns, feel free to reach out to us at blissbyvelora@gmail.com.

Thank you for shopping with Bliss By Velora!